Frequently Asked Questions
Answers to all your questions about tibajee
Read the questions and answers below to learn everything about opening an account, claiming bonuses, bKash deposits, cricket betting and safe gaming.
Welcome to tibajee. This FAQ page has been created to answer the most common questions from players in Bangladesh. You will find answers below on account registration, depositing and withdrawing with bKash and Nagad, welcome bonus terms, slots and live casino rules, cricket betting and responsible gaming. If you cannot find your question, contact our 24/7 live chat support.
01
Account and Registration
To open an account at tibajee you need an active mobile number, a valid email address and a strong password. The registration process is fully available in Bengali and takes just a few minutes. You may need to provide your national ID details to verify your account.
No. Each user is allowed only one tibajee account. If the same person creates multiple accounts, all accounts may be suspended and any bonuses cancelled. This rule is strictly enforced in the interest of fair play.
tibajee is for people aged 21 and above only. You must confirm your age during registration and may also need to provide proof at the time of account verification. Accounts belonging to underage individuals will be closed at any time.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble, contact tibajee live chat support directly.
KYC verification ensures the security of your account and protects against fraud. Completing identity verification before withdrawal may be mandatory. It can be done easily by submitting a scanned copy of your national ID or passport.
02
Deposits and Withdrawals
Money deposited to tibajee via bKash is generally added to your account instantly — within a few seconds to a few minutes at most. After the payment is completed, the system updates your balance automatically. If there is any issue, contact live chat with the transaction reference number.
The minimum deposit at tibajee is ৳300 — this applies to all methods including bKash, Nagad, Rocket and bank transfer. The maximum deposit limit may vary by method; visit the cashier page or ask on live chat for details.
Yes. tibajee supports both Nagad and Rocket. The minimum deposit is ৳300 for both methods. When making a payment, enter the correct amount and reference number, and save a screenshot of every transaction.
tibajee generally sends the money within 5 to 30 minutes after a withdrawal request is approved. bKash and Nagad are usually the fastest. If account verification is not complete, the first withdrawal may take a little longer.
The minimum withdrawal amount at tibajee is ৳800. tibajee does not charge any processing fee itself; however, mobile banking providers (bKash, Nagad, Rocket) may apply a small charge according to their own policies. Check your payment app's fee policy before withdrawing.
Select "Bank Transfer" on the cashier page and use the bank account details provided by tibajee. Always include the correct reference code when making the transfer. For withdrawals, your own bank details must be linked to your account and the name must match.
03
Games and How to Play
tibajee's cricket section offers markets for BPL and other local and international matches. You can bet before the match starts or while it is live. Markets include match result, toss, top batsman, total runs and more. Always read the turnover conditions and market rules carefully before placing a bet.
RTP (Return to Player) is a statistic showing what percentage of total wagers a game theoretically returns to players over the long term. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered — but this is an average across millions of spins, not a guarantee for any single session. Volatility plays a big role in the short term.
Yes. tibajee is fully mobile-friendly. You can play directly from the browser on any smartphone or tablet without needing to download a separate app. Slots, live casino and sports betting all work normally on mobile.
Yes. tibajee's Casino section offers live games from top providers including Evolution Gaming and Ezugi. Play in real time with real dealers across live roulette, live blackjack, live baccarat, Andar Bahar, Teen Patti and various other table games.
tibajee uses content only from reputable game providers such as PG Soft, Pragmatic Play, JILI and Spribe. Games from these providers use certified random number generators (RNG), so every result is independent and unpredictable. Fair play is a core commitment of tibajee.
04
Bonuses and Promotions
The tibajee welcome bonus is a 200% bonus on your first deposit, up to ৳20,000. For example: deposit ৳1,000 and receive ৳2,000 in bonus funds, giving you a total balance of ৳3,000. A promo code may be required at the time of your first deposit to receive this bonus — see the tibajee bonus page for details.
A wagering requirement is the condition specifying how many times you must bet the bonus amount before it can be withdrawn. The wagering requirement on the tibajee welcome bonus is 25x. This means if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets before withdrawing. See the terms and conditions for the validity period and the list of eligible games.
The tibajee VIP program has four tiers: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.8%) and Platinum (1.0%). You can move up tiers automatically through regular play. Higher tiers also come with faster withdrawals and special offers.
No, not on all games. Certain games may be excluded from specific bonuses or may contribute differently toward wagering requirements. For example, live casino games may contribute less than slots. The exact list is detailed on the tibajee bonus terms page.
The maximum cap on tibajee's 200% bonus is ৳20,000. So if you deposit ৳22,000, the bonus will be ৳20,000 (the maximum cap is reached) and your total balance will be ৳42,000. The 25x wagering requirement applies to this bonus.
05
Security and Responsible Gaming
Yes. tibajee uses SSL encryption and modern cybersecurity technology to protect your personal and transaction data. Your payment information is never sold or shared with third parties. Read the tibajee privacy policy for full details.
tibajee takes responsible gaming very seriously. You can set deposit limits, request a temporary break or apply for self-exclusion from your account settings. For direct assistance, contact 24/7 live chat — our support team is always ready to help in Bengali.
Being unable to stop after repeated losses, continuing to play despite financial difficulties, or hiding your gambling from family — these can be signs of addiction. If you feel you have a problem, visit the tibajee responsible gaming page immediately and activate self-exclusion. You can also contact the national mental health helpline for professional support.
Change your password immediately and notify tibajee live chat support. The support team will temporarily lock your account and investigate. Enabling two-factor authentication on your account significantly reduces the risk of unauthorised access.
Yes. tibajee customer support is fully available in Bengali seven days a week, twenty-four hours a day (24/7). Ask questions directly in Bengali on live chat and get quick answers. Support is also available by email: [email protected]
Still have questions? Contact support
Our Bengali support team is with you 24/7. Get an answer in moments on live chat or send us the details by email.